Jetclean EQ Plus Warranty

We own a Maytag Jetclean EQ Plus dishwasher, model MDB7130AWW. We are extremely frustrated with Maytag's interpretation of the warranty - be aware of this issue before you buy.

First, to make sure you're looking at the right unit, here is a photo of our Maytag Jetclean EQ Plus dishwasher - we have the white version of it.

Maytag Jetclean EQ Plus dishwasher

The warranty for this dishwasher is included in its user manual. Here is the single, full page of information that describes the warranty for this dishwasher. Click on the image to get the full PDF of the manual, so you can see that page in the context of the full manual.

Maytag Jetclean EQ Plus dishwasher warranty

The issue here is the water leak section. It says (and note the capital letters and bold are in the original warranty):

Full Twenty-Year Warranty
From the date of original purchase through the twentieth year, should the tub develop a water leak in normal home use, the dishwasher itself will be replaced FREE OF CHARGE.

From the date of original purchase through the twentieth year, should the door liner develop a water leak in normal home use, repair or replacement of the door liner will be made FREE OF CHARGE.

Maytag Jetclean EQ Plus dishwasher warranty

You would think if they say FREE OF CHARGE in capital, bold letters, that it would mean free of charge.

However, when we called in to report that our ten year old Jetclean EQ Plus dishwasher had a leaking door liner, we were told we would have to pay $125 to have their service man come out and repair it. We asked to talk with a supervisor. The supervisor said the same thing. We asked her to read the twenty year warranty text to us, and she refused. She simply stated that their policy was that, if a liner leaked, that the owner was required to pay for a $125 service call.

We would love to hear from other owners, to determine if anybody else feels that a warranty item that says "FREE OF CHARGE" should be free to have done.

Jetclean EQ Plus Information
Jetclean EQ Plus Dishwasher - Main Page
Jetclean EQ Plus Manual
Jetclean EQ Plus Warranty
Jetclean EQ Plus Specs
Levelling a Maytag Dishwasher
Leaking Liner on a Maytag Dishwasher

Cleaning Tips and Hints
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