Invoicing and Receiving PaymentIMPORTANT NOTE: These ebay pages are online for historical reasons. I would now advice my visitors NOT to use ebay. There are alternative sites which provide a far safer experience. Read my Ebay - Work From Home page for more details. However, for those that are required to use ebay for some reason, the information is retained below.
In general there are two types of eBay buyers out there. One set will watch the auction end, immediately PayPal you money, and then sit back and wait for their item to show up. Sellers LOVE this kind of buyer. It makes your life as a seller so easy, that the payment shows up all by itself and all you have to do is send out the item.
There is another type of buyer who is more laid back :) They need some prodding. So, when your auction ends, if you don't see a payment immediately, hit the SEND INVOICE button on your eBay listing to send an invoice out. Make sure the shipping cost is accurate for where the person lives. That invoice form will tell you what their location is. Also, use the notes field to enter any special payment requirements you might have, including an address if they wish to send you a check or Money Order. That assumes of course that you take those types of payments :)
For my own sales, I take PayPal, check, or Money order. I get mostly PayPal payments, but there is always the occasional person who wants to send a money order of some kind. If you get a check, you can of course wait for it to clear before you send the item out. NOTE: Ebay now requires you to use PayPal which THEY OWN. So they get a portion of the money in their fees - and then a second portion of the money through PayPal's fees.
If you don't get a payment (or a note that one is on the way) in 7 days, send another invoice. It really is quite rare that a person simply does not respond. After all, they bid on your item because they wanted it. If you really don't hear back from the person after a week, it's time to use the eBay interface to get their address and phone number. Give them a call and see what's up. It could be their email is blocking your message as spam or something else like that.
In the end if no matter what else you do they never pay, you can leave negative feedback. To be honest, I personally just tend to relist the item at a slightly lower price, because eBay will let you do that for free as long as it sells the second time. It's not worth it to me to get into a feedback war with someone who maybe had a personal tragedy in their life to cause the lack of response. But you are welcome to give them neutral or negative feedback if you wish. I have almost a 300 rating and haven't had this happen, so it's not a common problem.
Note: This exact issue has caused huge problems on ebay. Nobody would leave negative feedback because they were worried about their OWN feedback. I admit I was doing this, and am now ashamed that I let my desire to keep my 100% rating get in the way of being honest. In current times it's even worse, because you CANNOT leave negative feedback for a buyer. So even if they run off without paying, there's no way to give them negative feedback!
I was a long term member of ebay - from 1999 through 2009. In the beginning years, ebay was a fantastic community, full of fun bargains, friendly people and a general feeling of joy. It was like going to a fun garage sale on a sunny day and spending time with friends.
However, starting in 2009, changes made to the ebay system altered it overnight from a joy to a horror. In one auction set alone I had three different buyers attempt very questionable refund operations. I went on the forums to get assistance. The forum members' derogatory comments and snide responses shocked me. Literally in one week I went from being from a staunch promoter of ebay to someone who swore never to use the ebay system again.
I am maintaining these pages online for historical reasons, but I would now wholeheartedly warn visitors NOT to use ebay going forward to sell items. The risk to you is too great. Feel free to contact me for all details on the situation. Instead, I highly recommend these systems:
Amazon Sales for selling used CDs, DVDs, books and other products
Etsy for selling personal items (crafts etc)
I have used both of the above sites and they are wonderful.
eBay Working from Home
Home Business Ideas
Work from Home Main Page