Earning a Quality RatingIMPORTANT NOTE: These ebay pages are online for historical reasons. I would now advice my visitors NOT to use ebay. There are alternative sites which provide a far safer experience. Read my Ebay - Work From Home page for more details. However, for those that are required to use ebay for some reason, the information is retained below.
The most important thing you have on eBay is your rating. Your rating is your indication of trustworthiness, the ability for others to really bid up on items that you sell, because they know you will deliver a quality product.
When you're buying items, it's easy. Pay promptly. If at all possible, be online when the auction ends and pay immediately by PayPal. Sellers LOVE to get prompt payments, and they pretty much always give high marks as a result.
It's harder when you are the seller. First, you have to clearly communicate how much the price is going to be. Make sure you include all options of insurance or tracking if the buyer wants it. Tell them clearly how you accept payment. Give gentle reminders when the payment does not come.
Once you get the payment, the buyer has now trusted you with the cash. They rely on you to actually deliver the product. It's now 100% up to you. Make sure the item is WELL packed, quite safely, with everything exactly as ordered. If it's an expensive item you may want to add tracking, to cover your own butt. I love tossing in origami animals to go with the shipment, as a little bonus. People really love those extra little spare gifts. Be sure to include a letter or invoice of some type so you clearly indicate exactly what it is you're sending and what ebay auction it goes with. Some people do a LOT of auctions at once and can get confused.
I normally give feedback once the item is shipped if I'm the seller. At that point I've been paid and I know the item has gone out the door. That gives the receiver incentive to give ME feedback the moment they've gotten it. If they get the item and see you haven't given feedback yet, sometimes they'll wait, and then they forget. You want your feedback rating to raise, so you want to be as proactive as possible in making sure that happens. On the other hand, do NOT hound the person for feedback before the transaction is final. You're likely never to get any - or to get negative feedback.
I was a long term member of ebay - from 1999 through 2009. In the beginning years, ebay was a fantastic community, full of fun bargains, friendly people and a general feeling of joy. It was like going to a fun garage sale on a sunny day and spending time with friends.
However, starting in 2009, changes made to the ebay system altered it overnight from a joy to a horror. In one auction set alone I had three different buyers attempt very questionable refund operations. I went on the forums to get assistance. The forum members' derogatory comments and snide responses shocked me. Literally in one week I went from being from a staunch promoter of ebay to someone who swore never to use the ebay system again.
I am maintaining these pages online for historical reasons, but I would now wholeheartedly warn visitors NOT to use ebay going forward to sell items. The risk to you is too great. Feel free to contact me for all details on the situation. Instead, I highly recommend these systems:
Amazon Sales for selling used CDs, DVDs, books and other products
Etsy for selling personal items (crafts etc)
I have used both of the above sites and they are wonderful.
eBay Working from Home
Home Business Ideas
Work from Home Main Page