eBay Help Documentation

IMPORTANT NOTE: These ebay pages are online for historical reasons. I would now advice my visitors NOT to use ebay. There are alternative sites which provide a far safer experience. Read my Ebay - Work From Home page for more details. However, for those that are required to use ebay for some reason, the information is retained below.

You would think after so many years that the eBay help documentation would be exquisite. It should cover all issues in wonderful detail, providing examples and being easy to find.

The actuality is that you have to search - with great diligence - to find what you're looking for. In some cases you even have to go out to Google and do a search from there to find the right help document. Searches within ebay simply won't turn up the page you need.

eBay will phrase things incredibly vaguely - and if they choose to interpret a rule X way, you better comply. For example, in the ebay forums it says "How do I report board violations? While participating in our discussion boards, and you see a post that violates the Board Usage Policy such as vulgarity, profanity, something illegal, obscene, pornographic, or if someone has posted personal information about another member, please click on the "Report" link found on every post of every Topic.". Would you imagine that this rule means you can't ever mention the name of another forum member - or the entire thread could be deleted?

Another page separately says you can't post "another individual's contact information, email address, or both" - but again, even though they don't SAY a name can't be mentioned, they certainly leap in and do it.

Even better, they say "Discussing or reposting deleted posts or warning letters, or discussion of restricted, suspended, or no longer registered members" is grounds for being deleted. So if a post is deleted and you just mention it in passing, POOF, your new thread is deleted. If they want to change history and wipe out a conversation, they want to make sure all remnants of that action are removed completely.

I was a long term member of ebay - from 1999 through 2009. In the beginning years, ebay was a fantastic community, full of fun bargains, friendly people and a general feeling of joy. It was like going to a fun garage sale on a sunny day and spending time with friends.

However, starting in 2009, changes made to the ebay system altered it overnight from a joy to a horror. In one auction set alone I had three different buyers attempt very questionable refund operations. I went on the forums to get assistance. The forum members' derogatory comments and snide responses shocked me. Literally in one week I went from being from a staunch promoter of ebay to someone who swore never to use the ebay system again.

I am maintaining these pages online for historical reasons, but I would now wholeheartedly warn visitors NOT to use ebay going forward to sell items. The risk to you is too great. Feel free to contact me for all details on the situation. Instead, I highly recommend these systems:

Amazon Sales for selling used CDs, DVDs, books and other products
Etsy for selling personal items (crafts etc)

I have used both of the above sites and they are wonderful.

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